THE PROBLEM
Your best future customers are already browsing your site. Then they leave without a trace.
Most visitors never fill out a form, make a purchase, or pick up the phone. Retargeting ads miss many of them, and the ones you do reach are seeing the same ads from your competitors. The Cohort Customer Journey Navigator turns that anonymous traffic into people you can actually reach, then guides them back to you.
Four stops. One journey.
Start with one stop or run the full route.
Guestbook Cohort
Identify who visited.
A lightweight tag on your website resolves anonymous U.S. visitors to real people, with name, email, household address, and the pages they viewed. No form fill required.
- Installs like Google Analytics or the Meta Pixel
- New visitors delivered throughout the day
- Existing customers suppressed from prospecting
Compass Cohort
Build lookalike and intent audiences.
We model your customers and website visitors and find more people just like them, plus in-market audiences actively searching for what you offer, including your competitors.
- Lookalikes built from your best customers
- Intent audiences by topic or competitor
- Segments by intent, demographics, and behavior
Postmark Cohort
Postcard retargeting to website visitors.
We automatically match up to 50% of your lost website visitors to mailable home addresses, then send a beautifully designed postcard as soon as the next day, while their interest is still warm.
- Triggered by the visit behavior you choose
- CASS- and NCOA-verified addresses
- Designed in-house by Cohort’s print team
Passport Cohort
Send them on a journey.
Your audiences travel across every digital channel in a planned sequence, so each ad, email, and follow-up arrives in the right order with creative made for that moment.
WHO IT’S FOR
If people visit your website, the Customer Journey Navigator can bring them back.
1,000+
unique website visitors a month is all it takes to get started.
Hospitality brands
Turn lookers into booked stays. Reach the travelers who checked rates, browsed rooms, or priced a package, then left to compare.
Hotels & resorts · Vacation rentals · Travel & tour operators · Restaurants & venues
E-commerce
Recover the shoppers who viewed products or abandoned a cart, and find new buyers who look just like your best customers.
DTC brands · Shopify stores · Specialty retail · Subscription products
Service businesses
Follow up with the prospects who read your service pages but never called or filled out the quote form.
Home services · Health & wellness · Professional services · Real estate
WHY COHORT
Data finds them. Creative brings them home.
Plenty of platforms sell audience data. The Cohort Customer Journey Navigator pairs it with the thing data can’t do on its own: brand storytelling that makes people want to make the trip back.
I.
Creative that earns attention
Every ad, email, and postcard is designed by our team, in your brand voice, for the stage of the journey it serves.
II.
Fluent in full-funnel marketing
Branding, web, paid media, email, and print all live under one roof, so every stop on the journey works together to turn a visitor into a customer.
III.
One partner, one report
Tag, audiences, digital, and mail in one program with one point of contact, instead of four vendors and four dashboards.
IV.
Privacy built in
Consent-based U.S. data, plus privacy-policy and consent-management guidance as part of every onboarding.
YOUR NEXT DESTINATION
Ready to take your customers on an incredible journey?
Book a 30-minute discovery call. We’ll look at your site traffic, map the stops that fit your goals, and show you what your first Cohort Customer Journey Navigator route could look like.
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